Shipping policy
Shipping & Return Policy
Shipping Policy
We provide shipping services to customers through our trusted logistics partners.
We process orders within 1 business day after receiving and confirming payment.
Standard Shipping
Orders are normally shipped within 24 hours after payment has been successfully cleared.
Estimated delivery time is 3–5 business days after shipment.
Priority Shipping
We also offer priority delivery for an additional $6.99.
If you select priority shipping, the estimated delivery time is 1–3 business days after shipment.
Please note that all delivery times are estimates only. Actual delivery times may vary depending on the customer's location, carrier conditions, weather, holidays, and other circumstances beyond our control.
Order Tracking
A tracking number will be provided for each shipped order whenever available. Customers can use the tracking information to monitor the status of their shipment.
We will make every reasonable effort to ensure that orders are shipped and delivered within the estimated timeframes. However, Ulikeo is not responsible for delays caused by circumstances beyond our control, including severe weather, transportation disruptions, carrier delays, incorrect or incomplete shipping information, or other unforeseen circumstances.
If there is an issue with your shipment, please contact our customer service team with your name and order number.
Customer Service Email: jessiecox020184@outlook.com
We will make every reasonable effort to respond to customer inquiries within 24 hours.
Shipping Destination
We currently accept orders from customers in the United States.
Please ensure that your shipping address is complete and accurate when placing your order. Ulikeo is not responsible for delivery issues caused by incorrect or incomplete address information provided by the customer.
Online Return Policy
We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.
To be eligible for a return, the item must:
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Be unused and in the same condition in which you received it.
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Be in its original packaging where applicable.
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Include proof of purchase or your order information.
To start a return, please contact us at:
Please include your name, order number, and reason for the return.
We will review your request and provide return instructions if your return is approved.
Items returned without contacting us and receiving return instructions in advance may not be accepted.
Return Shipping Costs
Unless the item is defective, damaged, or incorrectly shipped, the customer is responsible for the return shipping costs.
No additional handling fee will be charged for an approved return.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as you receive it.
If you receive an item that is defective, damaged, or different from what you ordered, please contact us as soon as possible at:
Please provide your order number and, where applicable, clear photos of the item and packaging so that we can evaluate the issue and determine the appropriate solution.
If the issue is confirmed to be our error or a product defect, we will work with you to provide an appropriate resolution.
Exchanges
If you would like to exchange an item for a different product, size, or color, please contact our customer service team first.
The fastest way to receive a different item may be to return the original item, subject to our return policy, and place a new order for the replacement item.
Please contact us before sending anything back so that we can provide the appropriate instructions.
Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If your refund is approved, the refund will be issued to your original payment method.
We will process approved refunds within 1 business day after the return has been inspected and approved.
Please note that your bank or credit card company may require additional processing time before the refunded amount appears in your account.
If you have not received your approved refund after 5 business days, please contact us at:
Contact Us
If you have any questions regarding our shipping or return policy, please contact us:
Website: Ulikeo.com
Email: jessiecox020184@outlook.com
Our customer service team will do its best to respond within 24 hours.
Ulikeo
Thank you for shopping with us.